Return Policy

Return & Refund Policy

We are committed to providing premium-quality skincare products and an exceptional customer experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist.

Eligibility for Returns

• Returns are accepted within 30 days of the original purchase date.
• Products must be unused, unopened, and in their original packaging.
• We cannot accept returns on products that have been used or altered for hygiene and safety reasons.

How to Initiate a Return

To begin a return, please contact our Customer Care Team at info@apresfeels.com with your order number and reason for the return. We will provide you with a return authorization and further instructions on how to proceed.

Return Shipping

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.
• Approved refunds will be processed within 5-7 business days to the original method of payment.
• Please note that shipping costs are non-refundable.

Exchanges

• If you received a damaged or defective product, please contact us within 48 hours of delivery to arrange for an exchange or replacement.

Non-Returnable Items

• Gift cards and promotional items are non-returnable.
• Final sale items are not eligible for returns or exchanges.

Need Help?

For any further questions regarding returns or refunds, please reach out to our Customer Care Team at info@apresfeels.com. We’re here to ensure your satisfaction.